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Fixed - iTunes Cannot Read the Contents of the iPhone/iPad/iPod

Nov. 16, 2015 05:55 pm / Posted by Serena Kelly to Repair iOS - Follow @Serena Kelly

Sometimes when we connect iPhone, iPad or iPod touch to computer, iTunes pops up following window:
"iTunes cannot read the contents of the iPhone. Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings."

itunes cannot read the contents of the iphone

This message pops up without error number, so it is hard to locate what has caused this. Some people share that they are still getting this message even they have already restored the iPhone.

When you receive this message, iPhone/iPad/iPod not recognized in iTunes and you cannot sync music from iTunes. Why does this message appear and how to fix it?

1
Why iTunes cannot read the contents of the iPhone, iPad, iPod

Usually this error message happens because your iPhone/iPad/iPod files were corrupted, they are iTunesDB and iTunesCDB. The jailbroken devices are more likely to encounter this error message when installing some unidentified third party software.

2
Method to Fix “iTunes cannot read the contents of the iPhone” on Mac

When you receive this message when connecting iPhone, iPad, iPod on Mac, firstly we suggest you installing iTunes. Remove iTunes and all iTunes components before installing iTunes.

However, if uninstall and reinstall still do no good, you can repair iTunesDB and iTunesCDB with iPhone Care Pro for Mac. iPhone Care Pro for Mac will repair these two files with one click only. You do not need to restore your iOS device and no jailbreak is required. What is more, this program supports repairing iTunes media files in iOS 9.0.2/iOS 9, iOS 8.4/8.3/8.1/8, iOS 7 or below.

Step 1. Download and Install iPhone Care Pro on Mac OS X
This Mac utility works with different Mac OS X including OS X 10.11, 10.10, 10.9, 10.8, 10.7 or below. If you use a Windows PC, just download PC version.

Step 2. Open iPhone Care Pro and connect your iOS device – iPhone, iPad, or iPod touch to this software.

There are 9 big functions integrated in this program, choose “Repair iOS” section and click “Start” in “Fix iTunes Media”.

fix itunes cannot transfer music

Step 3. Fix iTunes Media can fix various iTunes connection and sync issues, such as iTunes does not recognize your iOS device, iTunes cannot sync music to your iPhone/iPad/iPod, iTunes won’t sync with iOS devices, etc. Click “Fix iTunes Media Files Now” to start repairing.

Note: iTunes should be closed during the repair.

repair itunes media file

Step 4. The repair process takes a while. After fixing, please re-connect your iOS device and open iTunes. iTunes should recognize your device successfully and you can freely sync and transfer data now.

fix itunes cannot read contents in iphone

That is the fast fix when iTunes cannot read the contents in your iOS device. iPhone Care Pro provides more than one solutions for you. You can optimize iOS device by cleaning up junk files, speed up iPhone by removing all sensitive and unnecessary data, manage iPhone files (contacts, messages, notes, etc.) in batch without iTunes, repair iOS and iTunes media files, backup & restore data as well as extract lost data from iTunes/iCloud backup.

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